Online Banking FAQ's

How can I change my password or login ID? 

The Change Password form can be found on any Online Banking page in Preferences under the Security section. 

Can I create nicknames for my accounts?

Yes. Creating customized account names can help streamline your Online Banking experience. 

Can I change the arrangement of my accounts?

Yes. You will be able to arrange your accounts in the order that works best for you. 

Are check images available?

Yes. Just click the magnifying glass icon beside any check listed in your account History. 

How do I sign up for eStatements?

From any Online Banking page, choose Delivery under the Preferences section. 

How many of my eStatements are available?

You can view up the last 24 statements (24 months for monthly cycle, 24 weeks for weekly cycle or 24 days for daily cycles). 

Why do I need to authenticate my computer?

Computer authentication happens the second time you log in to Online Banking. It’s an added layer of security to help us verify that it is you – and not an unauthorized person –trying to access your accounts. If you use the same browser to access Online Banking on your personal computer, you should only need to do this once. 

How do I authenticate my computer?

The second time you log in under the new system, you’ll go through the Authentication Process. Log in with your user name and newly updated password. You will then be directed to request a Secure Access Code. To do this, first choose from a list of contact methods we have on file for you – for example, your home or mobile phone number. We’ll use this information to send you an automated message or text message containing a one-time use code. Enter this code in the on screen field, then click Submit. 

Finally, you’ll be prompted to activate your browser. If you are at a private computer that you will use regularly to access Online Banking select ‘Activate this computer for later use’. If you are at a public computer, select ‘One Time Access’. Finish by clicking Submit. 

Step-by-step instructions with illustrations are available on our website. 

What is a secure access code and why do I need one?

A Secure Access Code is a one-time use code that allows you to securely log in to our Online Banking system. Codes have a time limit and must be used before they expire. Whenever you are presented with the option to have a Secure Access Code delivered, you must choose a delivery method for the code, receive a new one, and enter it in the field provided. 

When you log in the first two times, you will be prompted to receive a Secure Access Code.The code is delivered to you via phone or SMS text. 

You will also need a Secure Access Code if you delete the security certificate or “cookie” that we’ve stored on your computer or if you log in from a computer or mobile device that is not registered for repeated use. 

Why do I have to enter a Secure Access Code every time I log in?

If you delete system cookies, whether manually or through an automated process, the activation will be erased, and you’ll have to use a Secure Access Code each time you log in.You can make changes to your cookie settings through your browser. See the help section of your browser to learn more. 

Do I need to activate this computer for later use?

Choosing to “activate this computer for later use” authorizes us to store a security certificate on your computer which will speed up the verification process in the future and eliminate the need to use a Secure Access Code each time you log in. Do this for your personal computer only. 

If you delete system cookies, whether manually or through an automated process, the activation will be erased, and you’ll have to use a Secure Access Code each time you log in. 

What are cookies?

Internet cookies are small text files on your system used for keeping track of settings or data for a particular web site. 

What is secure messaging?

We use secure messaging to send you alerts and notifications regarding your account including information about password changes and security alerts within Online Banking. 

How do I make a loan payment?

Set up a recurring payment and have your Illinois Bank & Trust payments automatically deducted from your savings or checking account. Or, you can make your loan payments by using the Transfer Funds menu. 

I’m still having trouble with Online Banking, and I didn’t find the answer to my question in the FAQ. Whom do I contact?

You can reach us by phone at (877) 280-1863.